1.1 If, upon receiving your Product(s), they are damaged or the printing is faulty, you may request a refund or reprint in accordance with clause 1.2 below. We will not refund you if the Product(s) are in a good condition but the content is wrong due to a mistake made when ordering – please refer to Section 1 of Cancellation Policy for further information on ordering personalised products.
1.2 You can request a refund or reprint in the case of printing faults or damage on your order within 7 days of the date of receipt of the product(s). Please email hi@happinessdelivered.in with your order number, a description and clear photograph of the damaged goods and we will consider if you are eligible for a refund or reprint. As stated in Section 1.3 of cancellation policy, we do not take responsibility for customer generated mistakes.
1.3 If you choose to receive a refund, we will refund you the total amount you paid for the Product(s) plus any delivery charges you may have paid, within 7 days of the day on which you provide us with evidence that the Product(s) are faulty.
1.4 If you choose to have your Product(s) reprinted, we will do at a nominal charge and resend to you at no extra cost.
1.5 Please note, it is not our policy to offer both a refund and a reprint.
1.6 If you choose to return a non-personalised item, we will refund you the 70% of the amount you paid for the Product(s) excluding any delivery, within 7 days of receiving a return. Please refer to section 1 under Returns Policy for further information.
1.7 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
1.8 If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
1.9 Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
1.10 We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to hi@happinessdelivered.in.